Terms of Service

Aladia is an innovative online platform designed to empower educators and learners by providing a seamless experience for creating, selling, and accessing courses. Our platform goes beyond traditional course-selling by integrating AI-powered content generation, social features like stories, reels, posts, and chats, and advanced tools to enhance engagement and learning.

These Terms and Conditions (“Terms”) outline the rules and guidelines for using Aladia’s website, mobile applications, and related services (“Services”). By accessing or using Aladia, you agree to comply with these Terms.

If you’re an instructor publishing courses on Aladia, additional policies, such as our Instructor Terms, may apply. We also handle personal data in accordance with our Privacy Policy.

By using Aladia, you confirm that you have the legal capacity to enter into this agreement and acknowledge that these Terms form a legally binding contract between you and Aladia. If you do not agree to these Terms, you must refrain from using our platform.

By using Aladia, you agree to follow these responsibilities to ensure a safe and fair learning environment. You must

• Access and use the platform only if you fully understand and agree to these Terms.
• Provide accurate, current, and complete information when registering and using our Services.
• Only use payment methods that you are authorized to use.
• Maintain the confidentiality of your account credentials and take responsibility for any activity under your account.
• Notify us immediately of any unauthorized access or security breaches related to your account. You may not do any of the following while using Aladia

You may not do any of the following while using Aladia

• Access, modify, or use non-public areas of the platform, including internal systems, content storage, or any part of Aladia’s infrastructure.
• Disable, interfere with, or bypass security-related features of the platform.
• Copy, modify, reverse-engineer, or attempt to extract source code from the platform or its Services.
• Use unauthorized automated tools (such as scrapers, bots, or spiders) to access, search, or interact with the platform beyond what is provided through our official website, applications, or API.
• Send misleading, deceptive, or fraudulent communications that falsely appear to be from Aladia.
• Interfere with or disrupt the experience of other users, hosts, or networks—including actions like spamming, overloading, or launching attacks on the platform.

Aladia has zero tolerance for objectionable content and abusive users. Content that is offensive, hateful, harassing, sexually explicit, violent, defamatory or illegal is not allowed, and neither is abusive behaviour towards other users.

In the apps and on the web you can report any post, comment, message or profile and block any user. Once you block a user, their content no longer appears to you.

We review reports within 24 hours. We remove content that violates these Terms and may suspend or permanently remove the users who posted it.

As an organization or user on Aladia, you retain full ownership of any content you create and upload to our platform, including courses, course materials, videos, text, images, and other media (“User Content”). We do not claim ownership of your content.

By posting or submitting content on Aladia, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content through any media or distribution methods (existing now or developed in the future).

This license allows Aladia to

• Promote and share your content on our platform and through marketing efforts.
• Enable learners to access, view, and interact with your content.
• Distribute your content to third-party partners, affiliates, or media platforms for promotional purposes.

When you submit comments, reviews, questions, feedback, or ideas for improvements, you grant Aladia the right to use, modify, and distribute this content for product development, marketing, and other business purposes without any compensation to you.

Aladia reserves the right to remove or modify any User Content that violates our Terms of Service, Acceptable Use Policy, or applicable laws.

By posting content on Aladia, you represent and warrant that you:

• Have all necessary rights, permissions, and authority to grant Aladia the licenses described above.
• Will not upload content that infringes on third-party intellectual property rights.
• Understand and accept that Aladia is not responsible for enforcing your content rights against third parties.

As an organization or user on Aladia, you Aladia owns and operates the platform and services, including the website, apps (present and future), logos, APIs, code, and any content created by our employees or licensed partners. You may not tamper with, alter, or use any of these materials without authorization.

All right, title, and interest in and to the Aladia platform and services, including but not limited to the website, apps, APIs, databases, and content created by our employees or licensors (excluding user-submitted content), remain the exclusive property of Aladia and its licensors. The platform and services are protected by copyright, trademark, and other intellectual property laws in the United States and internationally. Nothing in this agreement grants you any right to use Aladia’s name, trademarks, logos, domain names, or other distinctive brand features.retain full ownership of any content you create and upload to our platform, including courses, course materials, videos, text, images, and other media (“User Content”). We do not claim ownership of your content.

You retain the rights to your content uploaded on Aladia, as outlined in our Content Ownership and Licensing section. By uploading content, you grant Aladia a non-exclusive, worldwide license to use, display, distribute, and promote the content within the scope of the services.

You may access and use the content on Aladia solely for personal, non-commercial purposes, such as viewing or downloading content for educational purposes or sharing within your personal network. You are prohibited from republishing, distributing, sublicensing, or commercially exploiting any content provided on the platform, unless explicitly authorized by Aladia.

Any feedback, suggestions, or comments you provide regarding Aladia’s platform or services are entirely voluntary. By submitting such feedback, you agree that Aladia is free to use, modify, and incorporate your suggestions without any obligation or compensation to you.

Aladia respects the intellectual property rights of its users, content creators, and third parties. You agree to comply with all applicable laws, including copyright and trademark laws, when using our platform. Unauthorized use or infringement of intellectual property rights may result in the removal of content or termination of your access to the platform.

Aladia reserves the right to suspend or terminate any user account that violates our Terms of Service or engages in unauthorized use of our platform. This includes, but is not limited to, users who:

• Engage in illegal activities, infringement of intellectual property rights, or breach any applicable laws.
• Attempt to manipulate, alter, or exploit the platform in ways that compromise its functionality or integrity.
• Violate our policies regarding content, security, or other terms as outlined in these Terms of Service.

In addition to account termination, Aladia may restrict a user’s access to certain features or limit their user permissions based on their actions.

Aladia retains the right to take appropriate legal action against any individual or entity that violates these Terms of Service, including reporting incidents to law enforcement authorities or taking action in accordance with applicable laws. This may involve seeking damages, injunctions, or other remedies available under law.

Any feedback, suggestions, or comments you provide regarding Aladia’s platform or services are entirely voluntary. By submitting such feedback, you agree that Aladia is free to use, modify, and incorporate your suggestions without any obligation or compensation to you.

By using Aladia’s platform, you agree that you are solely and entirely responsible for your use of the website and services, as well as for the security of your computer, internet, and data. You agree to indemnify and hold harmless Aladia and its affiliates, employees, agents, contractors, licensors, licensees, suppliers, and successors from any claims, damages, or expenses that may arise from your use of the platform, including any actions taken by law enforcement or other authorities.

You waive any claims against Aladia for actions taken in connection with investigations by the company or law enforcement authorities. This waiver ensures that Aladia and its affiliates will not be held responsible for any unauthorized use or actions performed by you or others on the platform.

Aladia may contain links to third-party websites, resources, or content that are not owned or controlled by us. These links are provided for your convenience and informational purposes only. We do not endorse or recommend any third-party websites or the content they provide.

By following any third-party links, you acknowledge that you do so at your own risk. Aladia is not responsible for any loss, damage, or issues that may arise from accessing or using third-party websites or content. We encourage users to review the terms and privacy policies of any third-party websites before interacting with them.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALADIA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

A. YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM AND SERVICES;

B. ANY CONDUCT OR CONTENT OF ANY PARTY OTHER THAN ALADIA, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT;

C. UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT OR INFORMATION; OR

D. ANY OTHER MATTER RELATED TO THE PLATFORM AND SERVICES.

IN NO EVENT SHALL ALADIA'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE PLATFORM AND SERVICES EXCEED THE GREATER OF $100 USD OR THE TOTAL AMOUNT OF FEES PAID BY YOU TO ALADIA FOR THE PAID SERVICES DURING THE PAST TWELVE (12) MONTHS, WHICHEVER IS GREATER.

YOU UNDERSTAND AND AGREE THAT THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ALADIA MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT, SERVICES, OR MATERIALS PROVIDED THROUGH THE PLATFORM.

You agree to indemnify, defend, and hold harmless Aladia, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of:

A. Your use or misuse of the platform and services;

B. Your violation of these Terms of Service or any applicable law;

C. Any content you post, submit, or transmit through the platform; or

D. Any third-party claims that your use of the platform infringes or misappropriates any intellectual property or privacy rights.

Any cause of action related to the platform or services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

These Terms of Service are governed by and construed in accordance with the laws of the State of [Your State], United States, excluding its conflict of law provisions.

You agree that any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in [Your State], United States, and you consent to personal jurisdiction and venue in such courts.

If you are located in the European Union, the United Kingdom, or any other jurisdiction outside the United States, you agree that these Terms will be governed by the laws of [Country/Region Relevant to Your Operations], excluding its conflict of law provisions. You further agree to submit to the exclusive jurisdiction of the courts in [Country/Region] for the resolution of any disputes, subject to any mandatory consumer protection rights in your jurisdiction.

Notwithstanding the above, you may bring any claims that are within the jurisdiction of small claims courts in the country or jurisdiction where you reside.

To access certain features of our platform, you may need to create an account. When doing so, you must provide accurate, complete, and up-to-date information. You are solely responsible for all activity that occurs under your account, including any actions taken using your login credentials.

You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorized use of your account, you must notify us immediately. We are not liable for any loss or damage resulting from unauthorized access due to your failure to secure your account.

You must be at least 18 years old to create an account and use our services. If you are under 18 but above the legal age for online services in your jurisdiction, you may use the platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Your account is personal to you and may not be shared, transferred, or sold to another party. Any attempt to do so may result in account termination.

You may close your account at any time by following the instructions on our platform. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk.

When you purchase or access content In Aladia, you receive a limited, non-exclusive, non-transferable license to view the content solely for personal, non-commercial use through our platform. Content is licensed, not sold, and you may not transfer or resell it in any manner.

You may not:

• Reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, or create derivative works of any content.
• Grant or sublicense access to the content to others.
• Use the content for commercial purposes without explicit written permission.

Any violation of these restrictions may result in suspension or termination of your account.

In most cases, we grant lifetime access to purchased content. However, we reserve the right to revoke access due to legal, policy, or other compliance reasons (e.g., copyright complaints, policy violations, or content takedowns). This lifetime access does not apply to subscription-based content or additional services that may be offered alongside the content.

Instructors publishing content on our platform grant us a license to offer their content to users. Instructors may not independently grant licenses directly to users, and any such arrangement is null and void under these Terms.

The pricing of courses and other content on our platform is determined based on our pricing policies and promotional strategies. From time to time, we may offer discounts or special pricing on selected content for a limited period. The final price of a course is the one displayed at checkout at the time of purchase.

All payments on our platform are processed in the currency shown at the time of purchase (usually EUR). The final amount a user pays is the amount displayed at checkout. Any applicable taxes, such as VAT or sales tax, may be included in the price or added at checkout, depending on local tax regulations

By making a purchase, you agree to use a valid payment method and authorize us to process your payment through our trusted providers. If a transaction fails but you still gain access to the content, you must complete the payment within 30 days of receiving a notice from us. We reserve the right to restrict or disable access to any content for which payment is incomplete.

All user payments are processed in the currency shown at the time of purchase (usually EUR). Instructors, however, may receive payouts in their preferred currency, subject to exchange rates and payment provider policies.

Certain courses and content may be available through subscription plans. Subscriptions grant you a limited, non-transferable license to access the content for the duration of your active plan. Unlike individual course purchases, subscription access is temporary and will be revoked if the subscription is canceled or expires.

We may update or remove content from subscription plans based on legal, policy, or business requirements. Additionally, certain interactive features or services included in a subscription may be provided by third parties, subject to their own terms.

For Live courses, users can request a refund within 7 days after the course starts. For courses with a monthly frequency, users can request a refund within 1 month after the course starts. Refund requests can also be made after this period, but users may not receive a full refund, as funds start to gradually transfer to the instructor after the grace period.

For on-demand courses, there is no option for a refund, as the course has already been reviewed and approved by our platform.

We may offer promotional discounts, gift codes, or credits that can be applied toward course purchases. These promotions are subject to specific terms, including expiration dates and usage restrictions. Promotional and gift codes cannot be redeemed for cash unless required by applicable law.

We reserve the right to modify pricing, update subscription plans, or adjust service fees at any time. If such changes affect an existing subscription, we will provide advance notice before the new pricing takes effect.

This section covers additional terms that apply when using the generative AI features within Aladia’s Services (“GenAI Features”). By accessing or using any of the GenAI Features, you agree to the following terms:

When you use the GenAI Features, you may upload or input content (“Your Content”). The GenAI tools will process this content to generate outputs, such as text, reports, or other forms of data (“Generated Output”). You retain ownership of Your Content, and by submitting it to Aladia, you grant us the necessary rights to use it solely for processing and providing the GenAI services as described. Aladia will not claim ownership over Your Content but reserves the right to use it within the boundaries set by our platform policies.

You are granted a limited, non-transferable, non-sublicensable license to use the GenAI Features and the Generated Output for your personal, educational, or platform-related purposes within Aladia’s Services.

At Aladia, we do not use your personal content or data to train or fine-tune AI models. If this practice changes, Aladia will ensure that any use of your data for AI model training has a legitimate basis, such as consent. You will be notified of any changes, and you will have the option to control how your data is used for such purposes.

When using the GenAI Features, you agree not to:

• Use the generated Output or the GenAI tools in any manner that violates Aladia’s Terms or applicable laws;
• Claim that the Output was created by a human if it wasn’t;
• Input any content containing personal or sensitive information without the necessary consent;
• Deceive or mislead others, or use the platform to harass or harm individuals or groups;
• Use automated methods to extract data from the GenAI Features;
• Develop competing AI models or tools using the Aladia platform’s data and services;
• Circumvent the platform's protective measures or restrictions;
• Rely on the Generated Output for high-stakes decisions in areas like finance, health, employment, or legal matters without human verification.

These terms supplement Aladia’s broader platform policies and should be followed in conjunction with all other relevant rules.

We make no warranties or guarantees regarding the accuracy, quality, or uniqueness of the Generated Output. You acknowledge that the AI might generate outputs that are not fully accurate or may not fit your needs. It is your responsibility to review and verify the Generated Output before making any decisions based on it.

You also understand that the Generated Output may not be one-of-a-kind, as others may generate similar or identical content using the same tools. Aladia reserves the right to modify, suspend, or terminate access to the GenAI Features at any time, for any reason, at our discretion.

These disclaimers are in addition to the general Aladia platform disclaimers.

For any questions regarding these Terms, please contact us at support@aladia.com

By using Aladia's platform, including by uploading instructional content (such as pre-recorded videos or other educational materials), maintaining your Aladia account, or participating in any of Aladia’s programs, you agree to these Instructor Terms and Guidelines ("Terms"). These Terms are in addition to Aladia’s Terms of Service(link to the General terms of service) and Privacy Policy(link to privacy policy). In the event of any conflict between these Terms and the Terms of Service, the Terms and Guidelines for instructors will take precedence.

The term "Instructor" refers to any individual or entity providing instructional content through Aladia’s platform. By accessing or using Aladia’s Services, you acknowledge and agree to these Terms, including any updates or changes that may be made from time to time. Aladia reserves the right to update or modify these Terms, with any significant changes communicated via email or posted within the platform.

If you participate in any referral programs or receive payments from Aladia for activities related to teaching, these Terms will govern your use of the Services, alongside the Terms of Service. You are encouraged to review these Terms periodically for any updates that may affect you.

As an instructor on Aladia, you retain ownership of the content you submit, including videos, audio, text, images, and other materials ("Your Content"), except in cases where content is created on behalf of Aladia as a “work-made-for-hire.” In such cases, Aladia will own the rights to the content.

By submitting content to Aladia, you grant us a license to host, market, distribute, and use Your Content to operate our platform. This includes:

• The right to add captions, modify content for accessibility, and optimize content for different devices.
• The ability to sublicense Your Content to third parties, such as students, resellers, distributors, affiliates, and advertising platforms.
• The right to apply AI models (both generative and non-generative) to improve our platform’s search, recommendations, and other core functionalities.

You may remove Your Content from Aladia at any time, unless otherwise agreed in our privacy policy or any other applicable policy. However:

• Any rights granted to students before the removal will remain valid (e.g., lifetime access).
• Aladia may continue to use removed content for marketing purposes.

We may record and use parts of Your Content for quality control, marketing, promotion, and platform improvements. Additionally, you grant Aladia permission to use your name, likeness, voice, and image for promotional activities related to your courses or our platform.

By submitting content, you confirm that you own or have the necessary rights to distribute it and that it does not infringe on any third-party rights.

As an instructor on Aladia, you may use our trademarks (including the Aladia name, logos, domain names, and other brand elements) only as explicitly authorized by us and in compliance with the following guidelines.

Permitted Use

You must:

• Use only the trademark assets that we provide and follow any branding guidelines we publish.
• Use our trademarks only for promoting your courses or activities on the Aladia platform.
• Immediately comply if we request any modifications or discontinuation of use.

Prohibited Use

You must not:

• Use Aladia’s trademarks in a misleading, false, or harmful way.
• Imply that Aladia endorses, sponsors, or approves your content or services unless explicitly stated.
• Use our trademarks in connection with illegal, obscene, or offensive material or in violation of any applicable laws.

By using our trademarks, you acknowledge that all rights, titles, and interests in Aladia’s branding remain the sole property of Aladia.

When a student purchases a course, the instructor receives 90% of the total amount paid, while the platform retains a 10% service fee.

Instructors can create discount coupons with different values. They can either:

• Apply these coupons to their courses in the marketplace, making them available to all users.
• Generate promo codes for specific users, allowing targeted discounts.

• Instructors receive their earnings in the bank account they connect during onboarding.
• Payments are held for a specific period before being transferred.
• For further details on payout timelines, refer to the Refunds section in the General Terms and Conditions.

Obligations:

• Provide and maintain accurate account information.
• Ensure ownership or proper rights to all published content.
• Possess the necessary expertise, qualifications, and credentials to teach.
• Deliver high-quality instruction that aligns with industry standards.
• Honor enrollments at the listed price and time.
• Allow student reviews on courses and instructor performance.
• Grant Aladia the right to place advertisements on content.
• Retain ownership of content but allow Aladia to continue providing it to enrolled students.
• Acknowledge that content created for Aladia may be owned by the platform.

Prohibited Actions:

• Posting false, misleading, or offensive content.
• Manipulating engagement metrics (e.g., fake reviews, bots).
• Collecting or misusing student data.
• Using the platform for non-teaching purposes.
• Spamming, unauthorized advertising, or unsolicited messaging.
• Interfering with or preventing other instructors from offering their services.
• Circumventing platform rules, including embedding free versions of courses elsewhere.

• Instructors cannot delete their account if they have published courses on the platform.
• If no courses have been published, instructors may request account deletion, provided they have no upcoming billings.
• We will process any remaining scheduled payments before completing the account deletion.
• If you need assistance with account deletion, please contact us at support@aladia.com.

To process payments on our platform, we utilize the services offered by Stripe, Inc. and its affiliates (collectively, "Stripe").

All payment services provided by Stripe are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Service Agreements").

By using the payment services on this platform, you represent that you have read, understood, and agree to be bound by the Stripe Service Agreements. Please note that these agreements may be subject to unilateral changes by Stripe. It is your responsibility to periodically review these documents.

As a condition for enabling payment services through Stripe, you agree to provide our platform with accurate and complete information about yourself and your business. You also authorize our platform to share this information, along with transaction data, with Stripe for the purpose of facilitating payment processing.